My street address changed for 911 purposes. When I notified Sears, instead of changing my address, they opened a second account under my name. Therefore subsequently, (several months later), when I scheduled an appliance repair, although I had a service agreement, they made me pay for the repair. They recognized their mistake and said they would refund me, but several months later, I still have not received the refund".
When I scheduled another repair, they scheduled it to my old address/. When I call them, they tell me that my old address is no longer in their computer?.
I cannot get them to refund my $380!.00, and I cannot get them to schedule a service call to the correct address'. When I call them,'. they show no concern or willingness to rectify either situation;. Their only response is to tell me what their policies are;. Absolutely shameful, frustrating, and bordering on illegal!!!
128c8dd
When I scheduled another repair, they scheduled it to my old address/. When I call them, they tell me that my old address is no longer in their computer?.
I cannot get them to refund my $380!.00, and I cannot get them to schedule a service call to the correct address'. When I call them,'. they show no concern or willingness to rectify either situation;. Their only response is to tell me what their policies are;. Absolutely shameful, frustrating, and bordering on illegal!!!
128c8dd
 Comments (1) |
| 1. Written by Mary on August 27, 2011 from greenville, south carolina, US Had a similiar problem with Sears. Called the BBB with my documentation and within 24 hrs had a call and my money refunded. Tell them you will take them to Small Claims Court if need be. |
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| Comments on Horrible customer service, will not issue promised refund, cant get records straight | |
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